HAVE A QUESTION?

I MIGHT JUST HAVE THE ANSWER YOU’RE LOOKING FOR!
IF NOT, PLEASE GET IN TOUCH HERE.

 
 

+ YOU'RE IN JOHANNESBURG, BUT I'M NOT, WHAT NOW?

NO PROBLEM! WE CAN EITHER COMMUNICATE VIA EMAIL OR SET UP A SKYPE SESSION. I WILL EMAIL YOUR PROOFS TO YOU AND COURIER YOUR FINAL PRODUCTS TO YOU.

+ HOW DOES DELIVERY WORK?

YOU CAN COLLECT YOUR PRINTED PRODUCTS FROM ME OR I CAN SEND THEM TO YOU VIA COURIER. THE PRICE WILL VARY DEPENDING ON THE SIZE OF THE PARCEL. FOR SMALL TO MEDIUM SIZE PARCELS THE PRICE IS USUALLY BETWEEN R200 and R350.

+ IT'S A BIG INVESTMENT AND I'M NOT SURE I CAN AFFORD IT RIGHT NOW?

I UNDERSTAND. INVESTING IN PROFESSIONAL BRAND DESIGN RIGHT AWAY CAN BE INTIMIDATING, BUT IT'S MORE THAN WORTH IT. YOU'LL ACTUALLY SAVE TIME AND MONEY IN THE LONG RUN BECAUSE YOU'LL GET THE TOOLS YOU NEED TO PRESENT YOUR BUSINESS WELL TO YOUR CLIENTS.

+ DO YOU OFFER PAYMENT PLANS?

YES I DO! MY PAYMENTS ARE BROKEN INTO THREE MILESTONE PAYMENTS WITH THE FIRST BEING THE 50% DEPOSIT THAT SECURES YOUR SPOT AND THE SECOND BEING A FURTHER 25% OF THE TOTAL THAT IS DUE ON COMPLETION OF YOUR BRANDING AND BEFORE I HAND OVER THE FINAL FILES. THE FINAL 25% IS DUE BEFORE GOING TO PRINT. NO FINAL FILES WILL BE HANDED OVER UNTIL THE FULL PROJECT TOTAL IS PAYED.

+ WHAT ARE YOUR PAYMENT POLICIES?

YOU CAN PAY VIA EFT OR CASH. I ALLOW THE DESIGN FEE TO BE SPLIT INTO TWO BUT ALL PRINTING COSTS MUST COVERED IN FULL BEFORE PRINTING CAN BEGIN. THE 50% DEPOSIT IS NOT REFUNDABLE. NO REFUNDS ARE POSSIBLE ONCE THE INITIAL CONCEPT OR WEBSITE DRAFT HAVE BEEN PRESENTED.

+ I'D LIKE TO GO AHEAD, HOW DO WE GET THE PROCESS STARTED?

YAY! PLEASE EMAIL ME WITH A DETAILED LIST OF ALL THE ELEMENTS YOU WILL BE NEEDING SO I CAN EMAIL YOU A CUSTOMISED QUOTE. I NEED A 50% DEPOSIT BEFORE I CAN START YOUR PROJECT. THIS FEE IS NON-REFUNDABLE.

+ HOW DOES THE PROCESS WORK?

WE'LL FIRST GO OVER A FEW QUESTIONS TO ESTABLISH THE DIRECTION OF THE DESIGN. I WILL SEND YOU 3-4 OPTIONS FOR YOU TO ADJUST. REMEMBER THAT THE PACKAGE FEE INCLUDES A MAXIMUM OF THREE SETS OF CHANGES PER ELEMENT. THEREAFTER ADDITIONAL FEES WILL APPLY. FOR MORE DETAILS HAVE A LOOK AT MY DESIGN PROCESS OVER HERE.

+ HOW LONG WILL MY PORJECT TAKE?

GREAT QUESTION. TURNAROUND TIMES VARY GREATLY DEPENDING ON THE COMPLEXITY AND TYPE OF OUR PROJECT, MY CURRENT WORKFLOW, YOUR RESPONSE TIME, AND REVISIONS. WHEN WE START OUR PROJECT I WILL CREATE A DETAILED OUTLINE OF DUE DATES. I USUALLY SEND A FIRST PRESENTATION WITHIN 7-14 DAYS ONCE THE FINAL INSPIRATION BOARD HAS BEEN APPROVED. REVISIONS TAKE ANYWHERE FROM 3-5 DAYS DEPENDING ON THE WORKFLOW IN MY STUDIO.

+ WHAT PLATFORM DO YOU DESIGN WEBSITES ON?

I MAINLY DESIGN ON SQUARESPACE AT THIS POINT. THE SIMPLE REASON IS THAT I WANT TO DESIGN BEAUTIFUL, FUNCTIONAL SITES THAT SHOWCASE YOUR WORK AND THAT IS EASY ENOUGH FOR YOU TO MANAGE ON YOUR OWN. SQUARESPACE'S BACK END IS SIMPLE ENOUGH FOR ANYONE TO MANAGE. YOUR WEBSITE IS NOT JUST ABOUT THE PRETTY BUT ABOUT THE FUNCTIONAL TOO. YOU ONLY HAVE A FEW SECONDS TO GRAB YOUR VIEWERS ATTENTION AND LESS THAN TWO MINUTES TO KEEP IT. SO YOUR WEBSITE NEEDS TO BE BUILT IN A WAY TO CONNECT WITH YOUR VIEWER AND KEEP THEM ON YOUR SITE LONGER. IT ALSO NEEDS TO BE VISIBLE IN SEARCH ENGINE RESULTS. SQUARESPACE'S SEO IS EASY TO MANAGE AND THEIR TECHNICAL SUPPORT AND SECURITY ARE FIRST CLASS. THEIR NEW ANALYTICS SECTION MAKE IT EASY TO TRACK THE PERFORMANCE OF YOUR WEBSITE WHICH IS PARTICULARLY USEFUL! ALL PACKAGES INCLUDE A TWO WEEK TRIAL PERIOD WHERE ANY ISSUES WILL BE FIXED AT NO CHARGE. AFTER THE TRIAL PERIOD ENDS, YOU ARE RESPONSIBLE FOR UPDATING AND MAINTAINING THE CONTENT OF YOUR WEBSITE. IF YOU FEEL YOU NEED A MAINTENANCE PLAN THEN PLEASE EMAIL ME FOR A CUSTOMISED QUOTE. IF YOU WOULD PREFER ANOTHER PLATFORM I AM HAPPY TO HELP. YOU ARE REQUIRED TO PURCHASE YOUR DOMAIN AND HOSTING SERVICES.